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Terms & conditions

Personal information
Spijkers en Spijkers always keeps personal information like your name, address, email address, or phone number private and for process and delivery purposes only. Spijkers en Spijkers does not rent, sell, or share personal information about you with other people or non-affiliated companies.

Develivery time
Orders should arrive within 2-10 workdays after we have received payment, but may vary depending on the destination. Transactions will be handled until 17:00, if you place an order after that. Your product will be shipped of the next day. All our shipping will be handled by UPS.
Spijkers en Spijkers is not responsible for any delays of your package during delivery, Spijkers en Spijkers has no control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.

Lost or damaged items
You understand that if you order on spijkersenspijkers.com/shop there is a chance that your product could get damaged during shipping. Spijkers en Spijkers shall not be liable for any direct or indirect damages done by any of the services we provide. If any damage occurs during shipping we advise you to contact us. We will contact the designated shipping company, and will try do our best to that everything will be taken care of appropriately and find a solution for the damaged goods.

Import tax
When ordering goods from Spijkers en Spijkers for international deliveries you may be subject to import duties and/or taxes that apply to your country. Spijkers en Spijkers is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Spijkers en Spijkers cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

Security
Purchases made through the Spijkers en Spijkers online store are secured through trusted internet payment processing companies. All personal and credit card information transmitted are handled by iDeal and PayPal’s secure connections. All personal contact information transmitted to us will not be shared, sold or solicited.

Availability
We try our best to keep our web store as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked “available” are NOT available in desired sizing and/or sold out. spijkersenspijkers.com/shop will try to inform you as soon as possible when this occurs and give you alternative options if possible.

Refunds and exchanges
Spijkers en Spijkers will not accept any returned merchandise without prior written communication and agreement. You can return item(s) within 14 days at your own expense (non-used item(s) in new condition).Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer. Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a traceable, insured service, as we cannot take responsibility for items damaged or lost in the return transit. Please note – The above information relates only to returns on good purchased through the Spijkers en Spijkers website, not at any of our physical retail stores. Please see in store for such information.

Returns Postage cannot be refunded.

We recommend that you return goods via a recorded delivery service. We cannot be held liable for goods lost in transit. When we have received your return, your refund/exchange will be arranged.

Once the item(s) have been refunded you will receive a confirmation email from us.

If you have any queries, please e-mail us on sales@spijkersenspijkers.com

Please send your return(s) to:

SPIJKERS en SPIJKERS
1e Wijkstraat 7
6828 EA Arnhem
The Netherlands

Company information

SPIJKERS en SPIJKERS
1e Wijkstraat 7
6828 EA Arnhem
The Netherlands

T +31 (0)26 38 92 930
sales@spijkersenspijkers.com 

KVK: 091 22 797
VAT NO: NL819343985B01
ING ACCOUNT NR: 7987477
IBAN: NL22INGB0007987477
BIC: INGBNL2A

Safe payment
Payment providers at Spijkers shop

Welcome to our official webshop. Spijkers en Spijkers is a fashion brand based in Holland.